Terms of service

These are the working terms of the CustomerSpring website service, operated by Moore Tech LLC doing business as CustomerSpring, stated plainly. Customers receive a written agreement covering the same terms before any payment is made — and if anything here ever conflicts with your signed agreement, the signed agreement wins.

The service

For $199 per month, CustomerSpring designs and builds a custom replacement website for your business and provides hosting, maintenance, security, and routine updates on an ongoing basis. Routine updates and small functional improvements are included. Substantial projects — custom applications, complex integrations, major redesigns — are scoped and quoted separately before any work begins.

Term and renewal

The agreement runs 12 months, and that's what lets us build your complete website with no upfront charge. You can stop earlier if you need to — future payments stop and the website comes offline, but the website transfers to you only after 12 completed payments. Once those are made, the site is yours and the service continues month-to-month, cancellable anytime.

Ownership

Your domain name, brand, content, photographs, customer and lead data, and analytics and advertising accounts are yours from day one. After 12 completed monthly payments, you also own the completed, deployed website. If you leave after the initial term, we hand the website over to you and you arrange hosting and support elsewhere. CustomerSpring retains ownership of its internal tools, frameworks, and deployment infrastructure used to build and operate sites.

Your old website

Before we replace an existing website, we archive it. If you ever need something from it, it's saved.

Growth services

Customer-acquisition ("growth") services are optional, separate engagements with their own scope and pricing. Any advertising budget is paid by you directly to the advertising platform, in accounts you own.

The full agreement

This page is the plain-language version. The document you actually sign is the same deal in one page — read the full service agreement (PDF). If anything here ever differs from your signed agreement, the signed agreement wins.

Contact

Questions about these terms? Email hello@customerspring.com.